Please arrive 10 minutes prior to your treatment. We regret that arriving late may result in a shortened treatment time and the appointment will still be charged at full price.
Appointments cancelled on the day of treatment will still be charged at the full rate. Appointments cancelled on the working day before the appointment but in less that 24hours before the actual appointment time, will be charged at 50% of the full appointment fee. No fee will be charged if an appointment is cancelled on a working day (ie not Sunday) and more than 24 hours before the appointment time. If a cancelled appointment results in a fee being charged but the appointment is then given to another client, we will provide a Gift Voucher for either, the full amount of your treatment, or the new replacement treatment, whichever is lower.
We aim to create a calm and relaxing environment and we do not have any form of child care facilities. Please be mindful of this and note that children and babies cannot be taken into the treatment rooms. If you do bring children or babies into the salon, you must accept full responsibility for them at all times.
All courses must be fully paid for at the time of booking and this is non-refundable. Late cancellations or missed course appointments will result in cancellation fees or treatment deducted from your course.
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.
These are available for treatments only and are non-refundable. They must be produced at the time of use. Vouchers are valid for 12 months from date of purchase. Our expert team will be delighted to assist you if you need advice. Please note, gift vouchers cannot be used for the purchase of retail items or courses.
We ask that all handheld electronics are turned off during treatments and while you are in the waiting/seating areas of the salon.
Our prices are subject to change without notice.
Products must be returned unused, unopened and with any seal intact, and in the same condition as they were originally purchased from Rebecca Jade Health & Beauty Ltd. We will not accept an exchange or refund of any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
Some of our advanced treatments require a medical form to be completed prior to treatment. Some clients require a doctor's consent form before treatment can go ahead. All consultation and consent forms are kept completely confidential to Rebecca Jade Health & Beauty Ltd.
The information contained in this website is provided for general information purposes only by Rebecca Jade Health & Beauty Ltd. While we try to keep the information up to date and accurate, we can make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or anything contained on the website for any purpose. If you place any reliance on such information it is strictly at your own risk.
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